WYOMING RELAY EQUIPMENT DISTRIBUTION PROGRAM (WYRED)

The Wyoming Relay Equipment Distribution Program
(WYRED) distributes special telephone equipment
at no charge to individuals who are deaf, hard-of-hearing,
deaf-blind, or have a speech disability. 

WYRED EQUIPMENT OPTIONS


WYRED provides a variety of specialized telecommunications equipment to meet a broad spectrum of needs.  Categories of equipment are bulleted below; clicking on each category will take you to a new page showing examples of products available.  For a complete list of equipment, please download the WYRED Application.

For more information about WYRED and the rules and regulations governing it, please contact:

Dominique Maestas, Equipment Distribution Specialist
1-800-452-1408 V/TTY or email dominique.maestas@wyo.gov or dws-wyrelay@wyo.gov.

Please note:  If you are in need of a device to assist you in accessing the telephone network, and do not feel that devices listed on our website or in the WYRED Application will meet your needs, please contact Dominique to discuss your specific needs and circumstances.  Devices may be special-ordered on a case-by-case basis.

WYRED ELIGIBILITY REQUIREMENTS  
Applicants must meet the following eligibility criteria:

  • Be a Wyoming citizen;

  • Be able to understand the nature and use of equipment, and how to care for it appropriately;

  • Be willing to self-certify to having a hearing and/or speech disability (may also have vision loss in conjunction with either hearing loss or speech disability); and

  • Meet a financial needs test by providing information on the applicant’s financial resources.

 

Individuals meeting the eligibility criteria will receive new equipment free of charge, with a three-year warranty.  WYRED transfers ownership of the equipment to the approved applicant (client), who is then responsible for the care, maintenance, and repair/replacement of the equipment under the terms of the warranty.  If the equipment malfunctions after the warranty has expired, the client may re-apply for new equipment; if approved, the client is required to return the old (broken) equipment to WYRED prior to receiving new equipment.  In the event the equipment is stolen, the client may be eligible to receive replacement equipment by providing a police report to WYRED. 

 

Once new equipment is provided, WYRED requires the client to utilize the equipment for a minimum of three years.  Exceptions may be made on a case-by-case basis for documented changes in the client’s disability.  For additional information, contact WYRED via phone at 1-800-452-1408 V/TTY or via email at dws-wyrelay@wyo.gov

 

Applicants may participate in the WYRED Loan Program or schedule an appointment to use the WYRED demonstration room in the Casper office prior to making their final equipment selections.  Please see the Loan Program for more details.

WYRED APPLICATION PROCEDURES
 

  1. Obtain an application and instructions using one of the following methods.  Please note:  the instructions contain product descriptions of equipment currently being distributed.

    • Download the WYRED Application;

    • Email your request to WYRED at dws-wyrelay@wyo.gov.  Please ensure you provide an accurate mailing address, your name, the name of the person the information is being sent to (if different than yourself); and your relationship to the individual. 
      Please note:  the files are generally too large to email as attachments;

    • Call WYRED at 800-452-1408 V/TTY to request a packet to be mailed; or

    • Apply online (Available after June 2019)
       

  2. Return the completed application to WYRED.

    • Email signed applications as PDF files to dws-wyrelay@wyo.gov

    • Fax completed applications to 307- 472-5601
      ATTN:  Dominique Maestas, WYRED Equipment Distribution Specialist.

    • Mail or hand-deliver completed applications to: ​

WYRED
851 Werner Court, Ste. 120
Casper, WY 82601.

 

Please note:  ensure page 1 and page 3 (financial application) have been signed by the applicant!  Incomplete applications will result in delays in eligibility determinations.

WYRED does not require or desire supporting documentation (i.e. tax records, bank statements, Social Security statements, etc.) with submission of the application.

 

  1. WYRED will review the application, determine eligibility, and contact the applicant with the final eligibility determination.  The client will receive equipment in one of the following ways:

    • Equipment may be shipped via UPS, USPS, or FedEx directly to the client’s home.

    • Equipment may be delivered and installed by WYRED personnel (contingent upon availability of personnel, weather, and other factors).

    • Client may schedule an appointment to utilize the WYRED demonstration room in the Casper office and receive equipment at that time.

      Please note:  WYRED can provide assistance to both eligible and non-eligible applicants. You are encouraged to submit an application even if you believe you won’t qualify; completed applications provide information necessary for WYRED to fully assist you.

For more information about WYRED and the rules and regulations governing it, please contact:

Please note:  If you are in need of a device to assist you in accessing the telephone network, and do not feel that devices listed on our website or in the WYRED Application will meet your needs, please contact Dominique to discuss your specific needs and circumstances.  Devices may be special-ordered on a case-by-case basis.

 

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