Standard telephone users can easily initiate calls to individuals who are Deaf, hard-of-hearing, speech-disabled, or deaf-blind. No special equipment is needed.  You can use any type of phone from anywhere.  The Communication 
Assistant types the hearing person's spoken words to the TTY user and reads back the typed replies.

 

For more information on:

VOICE RELAY FOR HEARING CALLERS

711 or 800-877-9975

HOW TO CONTACT A PERSON WHO USES A TEXT TELEPHONE (TTY)

Dial 711 (or 1-800-877-9975).

You will hear “Wyoming Relay Communication Assistant # (each operator has a unique identification number) may I have the number you are calling please?”

The Communication Assistant will process your call. When the TTY caller answers the call, the Communication Assistant will type what you say to the TTY caller.

Make sure to say "Go Ahead" when it's the TTY caller's turn to respond.

The TTY caller will read what was said on the device. The Communication 
Assistant will then read aloud everything the TTY caller types to you.

 

RECEIVING A RELAY CALL:

When you or your staff pick up the phone and hear, “This is Wyoming Relay,” don’t hang up!  Someone important is on the line.  The Communication Assistant will ask you if you are familiar with relay.  The Communication Assistant will explain the relay process, if appropriate, and will then connect the call. 

 
 

TIPS FOR HEARING CALLERS:

  • Be sure to talk directly to the TTY user.  Avoid saying “tell him” or “tell her.”
     

  • Say “GA” or “Go Ahead” each time you are finished speaking to indicate it is the other person’s turn to respond. When you hear “Go Ahead” you know it is your turn to talk. 
     

  • Everything you say is being typed word for word.  Background noises are also being conveyed in order to keep the Deaf or hard-of-hearing user continually informed throughout the call. 
     

  • In addition to TTY users, you can call other relay user types such as Voice Carry Over, Hearing Carry Over, Speech-to-Speech, or Spanish.  When placing the call, please inform the Communication Assistant of the type of relay the person you’re calling may use. 

  • Local and long distance calls are free.
     

  • Talk as long as you want!  There is no time limit on calls. 
     

  • You may make as many consecutive calls as you wish. 
     

  • All relay calls are completely confidential. 

HOW TO CONTACT A PERSON  WITH A SPEECH DISABILITY

Dial 711 (or 1-800-877-9975).
Notify the Communication Assistant that you are making a Speech-to-Speech call and give the area code and telephone number of the person with a speech disability that you wish to call.

When the call is connected, just begin your conversation with the STS user.
 

The Communication Assistant will revoice what the STS user says if needed.

To learn more about Speech-to-Speech service, click here.

 

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