711 or
877-787-0503 (English)
800-829-2783 (Spanish)
People with a speech disability, or those who use a voice synthesizer, can use their own voice on a STS relay call
The Communications Assistant, specially trained to understand unique speech patterns, repeats the words exactly as they are spoken to their caller.
Speech-to-Speech (STS)
How Does STS Relay Work?
The STS user speaks directly to the other party.
The Communications Assistant repeats the STS user's spoken words if needed.
How much is revoiced is up to the STS user; all of the conversation or only what's not understood.
The other party talks directly to the STS user.
Customer Profile and
STS Call Setup
Registering and creating your Customer Profile can help speed up call processing for all of your STS calls. Your profile contains all your call preferences in one place.
STS Call Setup is an optional feature in the Speech-to-Speech (STS) tab of your Customer Profile. It allows you to provide additional information to an STS operator prior to making an STS call to a specific party. Simply fill out the online form with information such as:
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Phone number and name of the person or business you are calling
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Announcement for the STS operator to make at the start of your call (e.g., “This is John calling to check on my dog.”)
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Instructions for the STS operator (e.g. details about the subject of the call, menu option, or anything to make the call easier)
Please contact support service if you would like assistance with your Customer Profile and/or STS Call Setup.
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877-787-1989
