People with a speech disability, or those who use a voice synthesizer, can use their own voice on a STS relay call
The Communications Assistant, specially trained to understand unique speech patterns, repeats the words exactly as they are spoken to their caller.
How Does STS Relay Work?
The STS user speaks directly to the other party.
The Communications Assistant repeats the STS user's spoken words if needed.
How much is revoiced is up to the STS user; all of the conversation or only what's not understood.
The other party talks directly to the STS user.
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STS Call Setup
The STS Call Setup feature allows STS users to send an email with call instructions or information to the Communications Assistant in advance.
STS users can complete this form online between
2 and 24 hours prior to the call.
The form includes information such as:
the number to call
the name of the other caller
the subject of the call
and/or anything that makes it easier
to complete the call.
Users must have their username and password set up prior to completing the form for the first time. To do this, fill out the Wyoming Relay STS Customer Profile Form.
Learn more on how to set up your customer profile.
Please note that this feature cannot be used to request a specific relay operator.
Customer Profile for STS Users
TRS Customer Profile allows STS users who access relay through a toll-free number to submit their user preferences such as:
Repeat when not understood
Create a unique STS user ID
STS users will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
Read instructions on how to set up your customer profile.