A person who is deaf, hard-of-hearing, deafblind, or speech-disabled can use a TTY to type his/her conversation to the Wyoming Relay Communication Assistant, who then reads the typed conversation to a hearing person. The Communication Assistant relays the hearing person's spoken words by typing them back to the TTY user.

TTY

711 or 800-877-9965

Dial 711 or 800-877-9965 using your TTY. Wyoming Relay will answer. Type in the area code and telephone number you wish to call and type "GA" (Go Ahead.) The Communication Assistant dials the number and connects to the other party.

HOW DOES TTY RELAY WORK?

You type your conversation to the Communication Assistant.  Remember to type "GA" (Go Ahead) at the end of each message.

 

The Communication Assistant then voices your typed message to the other party.

After you type "GA", it is the other party's turn to respond. 

The Communication Assistant relays the other party's spoken words by typing them back to you.

NOTE
When you are ready to end the call, type "GASK" and the Communication Assistant will close your call.  "SK" means "stop keying; the conversation is over."

VIDEO

TIPS FOR TTY USER

  • When you call the relay, wait until you see "GA" before beginning to type. Prior to that point, the Communication Assistant will not have access to what you type. 

 

  • Give the Communication Assistant as much information as possible at the beginning of the call, including the area code and number to dial and any special instructions. 

 

  • You can request that the CA not identify or not explain the relay to the hearing user, or you can replace the standard greeting with your own customized greeting, such as, "This is (your name) and I’m calling through relay. "  A custom greeting may reduce hang-ups by the hearing person who may mistakenly believe the call is from a telemarketer or is a scam call. 

 

  • You may request a male or female Communication Assistant. 

 

  • When typing a word or name that you would like the relay operator to spell out, use spaces between each letter. The Communication Assistant will then voice each letter individually. (Example:  "Cheyenne…C h e y e n n e ")

 

  • Please wait until you see "PERSON HUNG UP GA" before you give the Communication Assistant the next number to dial.  Make sure to include the area code, especially if it is different from the area code for the previous call.

 

  • If you have any questions, comments or concerns about your call, the Communication Assistant will refer you (and at your request, transfer you) to Customer Service.  In doing so, the Communication Assistant is remaining in her/his required role.  Customer Service is more than happy to discuss any questions, comments, or concerns you may have.

 

GARBLING

 

Garbling on a TTY can be triggered by a number of factors, including:

  • Call waiting, if it is a feature on the phone line connected to the TTY

  • Loud noises in the background

  • Construction on the phone lines

  • Low power on the TTY

  • Weather

  • Cracked phone couplers

  • Static on the telephone line

  • Improper TTY settings

  • TTY shifting between letters and numbers

  • Poor connection for a variety of reasons, such as if the standard user is on a cell phone and has a weak signal. 

  • Auto ID feature on some TTY’s , which send voice messages stating that "This is a TTY."  This feature can garble the printed text and should be turned off prior to calling the relay.

  • Phone service that is not compatible with the TTY.

 

If you experience garbling on your TTY, try these suggestions.

  • Hit a letter key a few times to reset your TTY.

  • Change your TTY setting to Baudot.

  • Check for possible noises (music, dog barking, fan, air conditioner, TV, etc.) and eliminate them if possible. 

  • Check to ensure the telephone handset fits snugly in the TTY coupler.

  • As a last resort, hang up and redial. 

  • For ongoing garbling, check with your telephone service provider to ensure your TTY is connected to a standard (analog) telephone line.

GO TO TOP

CUSTOMER PROFILE

The Wyoming Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Preferred gender of communication assistant

  • Announcing relay service

 

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your customer profile.

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