People with hearing loss and speech disabilities use the phone like everyone else: to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.
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Have you ever made a call and had someone hang up on you?
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Do you want Wyoming Relay Service to educate those who do hang up on you?
Many people who are deaf, hard of hearing, deafblind, and speech disabled find that businesses, organizations, and individuals they call through relay are unfamiliar with Wyoming Relay. When the Communications Assistant announces “This is Wyoming Relay” to someone unfamiliar with this service, often, that person will mistakenly believe a telemarketer is calling and hang up.
These hang-ups are frustrating for deaf, hard of hearing, deafblind, and speech-disabled callers, and may lead to a loss of business and bad customer relations for the business or organization being called.
The “Please, Don’t Hang Up!” campaign consists of presentations statewide by Wyoming Relay outreach staff, statewide public service announcements on both TV and radio, and printed materials provided to educate businesses and their employees on Wyoming Relay.
Please, Don't Hang Up!
Someone important is on the line.
Report your hang-up incident.
How to Report Your Hang-Up Incident
If you have experienced a hang-up when placing a relay call, you may click the Download PDF button above to download a form in PDF format that you can complete and mail to Wyoming Relay. A Wyoming Relay representative will follow up in person or by telephone and provide the business with materials which explain the benefits as well as the legal obligation to accept relay calls. This is done in an attempt to better inform that party about the relay services and to convey the message, “Please, Don’t Hang Up! Someone important is on the line.”
Help Wyoming Relay increase awareness and get the message out there about the “Please, Don’t Hang Up!” campaign.