VOICE CARRY-OVER (VCO)

711 or 877-877-1474

Voice Carry-Over (VCO) allows a caller with hearing loss to speak directly to a hearing person. When the hearing person speaks to a VCO caller the Communications Assistant serves as the VCO caller's "ears" and types everything said to the VCO caller's TTY or VCO device. If an elderly person with progressive hearing loss has difficulty hearing over the phone, VCO may be the perfect communication solution for them.

English-to-Spanish and Spanish-to-English translations are also available for VCO relay customers.

HOW DOES VCO RELAY WORK?

Dial 877-877-1474 for automatic VCO call processing. Or dial 711 and notify the Communications Assistant that you are making a VCO call. Give the Communications Assistant the area code and telephone number of the person that you wish to call.

 

The mother, as the VCO user who has a hearing loss speaks to her son directly.  

After the VCO user says, "Go Ahead", it is her son's turn to respond.

The son speaks to his mother, and the Communications Assistant types everything the son says, word for word, to the mother.

The mother reads on a TTY screen or VCO device display what her son says.

VIDEO

OTHER VCO SERVICES

The Communications Assistant specializes in all types of VCO calls, such as VCO to TTY, VCO to VCO, or 2-Line VCO.  Please specify the VCO call type to the Communications Assistant when placing the call.

VCO TO TTY

The Communications Assistant will only type what the VCO user says to the TTY user being called. Whatever the TTY user types will go directly to the display of the VCO user's equipment for the VCO user to read. "GA" is needed for this type of call.

VCO TO VCO

The Communications Assistant will serve as both parties' "ears", the communications assistant will type each parties spoken conversation. "GA" is needed for this type of call.

2-LINE VCO

Two-line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls or the need to use "GA." 

CUSTOMER PROFILE

The Wyoming Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Preferred gender of Communications Assistant

  • Announcing relay service

 

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your customer profile.

© 2020 Wyoming Department of Workforce Services. A proud partner of the AmericanJobCenter network - All Right reserved.  

SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademark of Ultratec, Inc.  

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