CAPTIONED TELEPHONES

Things to know when considering a Captioned Telephone:

 

  1. Captioned telephone calls have a third-party operator who listens to the caller’s side of the conversation, and then re-voices everything the caller says into voice recognition technology. The voice recognition technology converts verbal input into text output, which is then sent back down the telephone/internet lines to the user’s captioned telephone. This process may result in some delays in the natural flow of the conversation.

  2. To prevent fraudulent use of the service, registration with the captioned telephone service provider will be required, including name, address, birth date, and the last four digits of the user’s SSN.

  3. Captioning may not be perfect! Captioning accuracy varies from one service provider to another.
     

The Wyoming Relay Equipment Distribution Program (WYRED) distributes the following captioned telephones to approved applicants who cannot benefit from amplification and/or tone control:

CapTel   Model 840 Plus

Requires the following services:

  • Analog (i.e. CenturyLink) or IP-based (digital cable or VOIP) telephone line(s)

  • Internet connection optional

  • Electrical power

When this model is not connected to internet it will result in an extra step for callers. For the user to receive captions, callers must dial through the toll-free number first (routing to the call center), where they are then prompted to enter the user’s telephone number.

It also has the option to connect to the internet via Ethernet cord.
DSL lines are supported with appropriate filters in place. 
Not compatible with PBX systems unless an analog port is available. 

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CapTel    Model 840i/880i

Requires the following services:

  • High speed/broadband internet connection (dial-up internet connection will not work)

  • Landline services (analog, digital cable, or VOIP services)

  • Electrical power

The 840i (same size as Model 840 Plus pictured above) can connect via Wi-Fi. 

 

The 880i (photo on right) with a larger 10” screen is ideal for low vision clients.

 

Not compatible with PBX systems unless an analog port is available. 

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CapTel    Model 2400i

Requires the following services:

  • High speed/broadband internet connection via Ethernet or Wi-Fi (dial-up internet connection will not work)

  • Landline services (analog, digital cable, and VOIP)

  • Electrical power

Features:

  • Touch screen technology

  • Bluetooth capabilities

  • Not compatible with PBX systems unless an analog port is available. 

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Clarity Ensemble

Requires the following services:

  • High speed/broadband internet connection via Ethernet or Wi-Fi (dial-up internet connection will not work)

  • Landline services (analog, digital cable, and VOIP)

  • Electrical power

Features:

  • 50 decibels of amplification

  • 7” touch screen

  • Includes a wireless access point

  • ClarityLogic™ for remote diagnostic service and programming.

 

This captioned telephone is not distributed by WYRED but you may obtain additional information by visiting the manufacturer’s website (clarityproducts.com/ensemble/) or by calling 1-800-426-3738 or TTY 1-800-772-2889. Unfortunately, we are unable to provide additional information, troubleshooting assistance, or loaner equipment because the Clarity Ensemble by Clarity is not distributed by WYRED.

CaptionCall 

Requires the following services:

  • Analog (i.e. CenturyLink) or IP-based (digital cable or VOIP) telephone line(s)

  • Internet connection optional

  • Electrical power.

The CaptionCall by  Sorenson Communications is another captioned telephone on the market.   WYRED does not distribute the CaptionCall®, but you may obtain additional information by visiting their website (captioncall.com), by calling 1-877-557-2227, or by emailing:  support@captioncall.com. Unfortunately, we are unable to provide additional information, troubleshooting assistance, or loaner equipment because CaptionCall by Sorenson Communications is not distributed by WYRED.

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How to Get Captioned Telephone

For further information on captioned telephones distributed by WYRED and additional captioning options, please:

  • Contact Dominique Maestas, WYRED Equipment Distribution Specialist, via:

CapTel is a registered trademark of Ultratec, Inc.  

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