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STS caller

Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS Communications Assistant with visual cues during the conversation which can improve the quality of your call.

The Communications Assistant repeats the STS user's spoken words but how much is revoiced is up to the STS user; all of the conversation or only what's not understood.

711 or
877-787-0503 (English)

Video-Assisted Speech-to-Speech (VA-STS)

How Does VA-STS Work?

Follow these simple steps!

Dial 711 (or 877-787-0503) and inform the Communications Assistant that you would like to make a VA-STS call. Then go to and the Communications Assistant will give you a Meeting ID number to join.


Once connected, the Zoom screen appears on your computer. This is a one-way video connection in which the Communications Assistant will see you. Provide the area code and telephone number of the person you wish to call.  The Communications Assistant will dial the number and connect to the other party.


You speak on your phone directly to the other party.

The Communications Assistant sees and hears you, and repeats your spoken words to the other party as needed for clarity.

The other party talks directly you.

STS Customer Service (877-787-1989) can provide you additional information on equipment requirements and call procedures.


To access from a computer or laptop,  
download instructions.

customer profile

Customer Profile for VA-STS User

Customer Profile on laptop screen

My Profile (known as Customer Profile) allows
VA-STS users who access relay through a toll-free number to submit their user preferences such as:

  • Contact information

  • Emergency numbers

  • Conversation preferences

  • Speed dial numbers

  • Customer notes

VA-STS users will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

Learn more on how to set up your customer profile.

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