HOW CAPTIONED TELEPHONE SERVICE (CAPTEL) WORKS
A person with hearing loss places a call in the same way as dialing a traditional phone – with confidence. You can relax and enjoy your conversations again!
As you dial, the phone automatically connects to a captioning service allowing you to read everything said while you also listen.
HOW DOES CAPTEL WORK?
The CapTel user speaks directly to the other party using a CapTel phone.
The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology.
The CapTel user listens with his residual hearing and reads the conversation on the CapTel display screen.