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How Captioned Telephone (CapTel) Service Works
A person with hearing loss places a call in the same way as dialing a traditional phone – with confidence. You can relax and enjoy your conversations again!
As you dial, the phone automatically connects to a captioning service allowing you to read everything said while you also listen.
How Does CapTel Work?
The CapTel user speaks directly to the other party using a CapTel phone.
The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology.
The CapTel user listens with his residual hearing and reads the conversation on the CapTel display screen.
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