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Caller with CapTel 840 phone

How Captioned Telephone (CapTel) Service Works

​A person with hearing loss places a call in the same way as dialing a traditional phone – with confidence. You can relax and enjoy your conversations again!

As you dial, the phone automatically connects to a captioning service allowing you to read everything said while you also listen.

How Does CapTel Work?

The CapTel user speaks directly to the other party using a CapTel phone. 

The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. ​

The CapTel user listens with his residual hearing and reads the conversation on the CapTel display screen.

How CapTel works diagram


English version

Version en español

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