HOW CAPTIONED TELEPHONE SERVICE (CAPTEL) WORKS

​A person with hearing loss places a call in the same way as dialing a traditional phone – with confidence. You can relax and enjoy your conversations again!

As you dial, the phone automatically connects to a captioning service allowing you to read everything said while you also listen.

HOW DOES CAPTEL WORK?

The CapTel user speaks directly to the other party using a CapTel phone. 
 

The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. ​
 

The CapTel user listens with his residual hearing and reads the conversation on the CapTel display screen.

VIDEOS

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© 2020 Wyoming Department of Workforce Services. A proud partner of the AmericanJobCenter network - All Right reserved.  

SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademark of Ultratec, Inc.  

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