ABOUT WYOMING RELAY

WHAT IS WYOMING RELAY?

The Wyoming Relay/Deaf Services Program is proudly offered by the Wyoming Department of Workforce Services - Vocational Rehabilitation Division.  The Wyoming Relay/Deaf Services Program provides numerous services to individuals who are deaf, hard-of-hearing, deaf-blind, or speech impaired, and to individuals, businesses, or agencies that work with or assist these individuals. Services include:

WHAT IS 711?

Dialing 711 is easy and fast. It automatically connects to a relay operator, without having to remember and dial a ten-digit access number. 

 

All states now have 711. There is no fee for using 711 service.

EVERYONE CAN USE 711

Follow these simple steps:

 

  1. Dial 711 (or the Ohio Relay toll-free number appropriate for you specific call.  Click here)

  2. A specially trained Ohio relay operator will answer and identify themselves by their operator number.

  3. Give the operator the phone number of the person you are calling.

  4. The operator will connect you with the person you are calling and assist you with communication.

 

It really is that easy! NOTE: If the phone from which you are calling does not accept 711, just call 1-800-750-0750 for the same great results.

 

Remember, calls can be made to anywhere in the world, 24 hours a day, 365 days a year. All calls are strictly confidential and no records of any conversation are maintained. Long distance calls are billed at a discounted rate.

711 MAY NOT BE WORKING WITH THE PBX SYSTEM

If you have problems with 7-1-1 when calling through your switchboard (which usually is a PBX telephone system), you will need to contact your PBX administrator to have the system reconfigured in order to allow 7-1-1 out dial. Information on how to set up and/or reconfigure your PBX systems(s) can be obtained from your PBX administrator and/or vendor.

If you are not on a PBX telephone system, and you cannot access Ohio Relay when dialing 7-1-1, call a customer service representative at your local telephone company. It is possible that your local telephone company may not have 7-1-1 out dial set up.

PBX telephone systems are usually available at hotels, businesses, agencies, offices, etc. with extension numbers. And most often, a way around this issue is to dial the full 11-digit toll free number.

If you have experienced with some difficulty in dialing 7-1-1, click here and let us know and we will attempt to help get the issue resolved.

711 IS NOT AN EMERGENCY NUMBER

However, 711 is easier to dial and easier to remember than the typical 800 numbers for relay access. It will create a more user-friendly environment for less experienced users, such as business contacts and friends or family members of TTY users. 711 is NOT an emergency code and should not be confused with 911. 

 

HOWEVER, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the Relay Operator you have an emergency situation. The operator will then relay your emergency to the appropriate authorities.

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WHAT IS OHIO RELAY CONSUMER COMMITTEE? 

The Ohio Relay Consumer Committee (ORCC) represents members of the Ohio community based on various population categories, including geographic representation, business enterprises, type of relay user, minority populations, etc. During their quarterly meetings, they provide advice and counsel to Sprint in areas such as: Ohio Relay Service, outreach, education information, public relations and marketing, as well as providing suggestions and ideas on service enhancements. Each committee member participates in various community events in their area to promote Ohio Relay awareness, gather comments or feedback from the relay users and share these with Sprint and the ORCC team.

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WHY DO WE HAVE OHIO RELAY SERVICE? 

Business Opportunities 
Relay services increase business opportunities by greatly enhancing accessibility to a largely untapped consumer market, thus increasing potential business revenues and collectable state tax dollars.

 

Increased Employability 
Relay services increase the employability of disabled persons. Previously, many deaf individuals could not get certain jobs because they could not use the telephone. Relay services increase employment and promotional opportunities for both unemployed and currently employed individuals. By increasing these employment opportunities, relay services can help reduce welfare costs and increase the tax base.

Enhanced Quality of Life 
Relay services improve the quality of life for all citizens with a hearing loss or speech impairment by: 

  • Ensuring ongoing telephone access for everyone; 

  • Increasing freedom and independence; 

  • Increasing privacy of communication; 

  • Increasing performance and productivity; 

  • Improving self image; and 

  • Improving safety and security.

 

Real-life Examples of How Relay Services Help the Relay Users
Who are Deaf, Hard-of-Hearing, DeafBlind, and Speech-Disabled.

  • Relay Service Increases Freedom...

    • Keeping in touch with family, children and friends.

    • Calling about an advertisement or job ad in the newspaper.

    • Ordering a prescription refill at the drugstore or even a pizza.

    • Setting up appointments with professional service providers.

    • Calling legislators to encourage support for pending legislation.

 

  • Relay Service Increases Privacy...

    • Calling the doctor's office for test results.

    • Calling the IRS with questions about tax returns.

    • Calling a lawyer to discuss confidential legal matter.

 

  • Relay Service Increases Independence...

    • Eliminates relying on friends, co-workers or family to make telephone calls.

    • Students can call teachers or other students to go over homework.

    • Consumers can make credit card purchases from catalogs, stores, etc.

 

  • Relay Service Increases the Desire to Succeed...

    • A technician calls the office to check on parts availability.

    • A contractor calls clients before going to the job site, avoiding wasted trips.

    • Professionals can confer with clients and other professionals.

 

  • Relay Service is for Hearing People, too...

    • A teacher needs to advise the deaf or hard-of-hearing parents of their child's performance.

    • Hearing family, business associates and friends are able to keep in contact, without buying a TTY.

    • Individuals can be guaranteed ongoing telecommunication access in the event hearing or speech loss from any reason.

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